What is Memory Foam?
Memory foam was originally developed in 1966 under contract for NASA to provide relief for astronauts undergoing the extreme physical stress of “G-Forces.”  The material that was invented, visco-elastic polyurethane foam – responds to your body’s heat and molds around you, relieving pressure points and improving circulation.

This revolutionary high-density memory foam has been improved many times over the years since its invention.  Today’s memory foam provides exceptional therapeutic cushioning and support, significantly reduces pressure points, improves circulation, and optimizes sleep temperature.

Because only memory foam mattresses have all of these unique qualities, they provide a better night’s sleep than conventional inner-spring mattresses.  Not ready to let go of your conventional inner-spring mattress? A memory foam topper fits right on top of your current mattress and provides pressure point relief.

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Why should I buy a memory foam product?
A memory foam sleeping surface can actually improve your sleep by providing luxurious comfort and support while dramatically reducing the pressure points that occur during sleep on a conventional inner spring mattress.  Reduced pressure points result in better circulation and fewer sleep interruptions versus a conventional sleep surface.
Pressure maps provide a clear illustration in the difference you will feel every night!

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Where is memory foam made?
Sleep Innovations manufactures 100% of its memory foam in the United States.  Domestic production allows us to ensure the highest quality goes into every product, and that every item meets the highest safety standards in the U.S.A.  It is important to note that many memory foam products are imported, and that they often do not all meet the safe, strict quality and safety guidelines met by all Sleep Innovations products.

^ Back to top What is “density” and how does it affect the comfort of memory foam?
Density is the weight of the memory foam measured in cubic feet.  In the past density was important in assessing the quality of memory foam.  Today, density does not completely determine comfort.  Technological breakthroughs have allowed Sleep Innovations and other leading manufacturers of memory foam to produce “open cell” products.  These are the best performing products on the market – as the open cell structure, not the density, determines quality and comfort.

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Is memory foam sensitive to temperature?
Memory foam is temperature-sensitive, so environmental temperatures may affect how it feels.  For mattresses and mattress toppers, in particular, very warm and humid weather may make them feel soft, while very cold weather may make them somewhat firmer. If you feel a memory foam mattress or mattress topper is too firm, try removing the conventional mattress pad to increase the responsiveness of memory foam material to your body temperature. If you feel the memory foam mattress or mattress topper is too soft, try adding a conventional mattress pad to make the mattress seem firmer. You may also try keeping the room slightly cooler.

Memory foam mattresses, mattress toppers and pillows have the same properties, so they are all affected by temperature the same way.  Your body heat will affect these products quickly and result in a perfect fit in a very short time regardless of the environmental heat or cold.  Please note that if, for some reason, your memory foam product has been subjected to temperatures lower than 40 degrees Fahrenheit, it is important that you let it conform naturally to its new indoor environment prior to use.

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Will memory foam make me hot?
Sleep Innovations’ memory foam is made with the latest manufacturing technology, so all of our memory foam products have “open cells.”  Open cells are designed to encourage air flow.  Open cells dissipate the heat released by your body and head during sleep.  Unlike the memory foam products of years ago (which had tighter, closed cells that did retain heat), today’s Sleep Innovations products are temperature neutral. 

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How is memory foam different now from what it was a few years ago?
We have had numerous technological breakthroughs over the past few years.  As a result, you will find Sleep Innovations’ memory foam has been improved (vs. earlier Sleep Innovations’ products and vs. competitors’ products) in the following ways:

• Improved airflow, heat dissipation and moisture wicking provide a more idealized sleep environment.
• More responsive to your body temperature, even fewer and lighter pressure points when you lie on a memory foam surface.  It feels better, faster.
• Looks better and lasts longer.
• Upon opening, there may still be a “brand new memory foam” odor – but it dissipates quickly and completely.

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Is all memory foam fire retardant?
All Sleep Innovations’ memory foam meets the standard of California Bureau of Home Furnishing Technical Bulletin (TB) 117.

^ Back to top Are there any dangers in a memory foam product?
Memory foam contains no formaldehyde, no PBDED’s, and no health hazard unless burned.  As with all household items, care should be taken in how infants and children interact with the product.

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Is there any LATEX in memory foam?
No.  Memory foam does not contain latex.  However some recent product introductions have combined latex with memory foam.  Sleep Innovations products do not contain Latex. 

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What can you tell me about the hygiene of a memory foam product? 
Memory foam products are naturally resistant to dust mites and are hypoallergenic.
In addition, Sleep Innovations’ memory foams products are treated with an anti-microbial finish to prevent the growth of mold and mildew.
Dictionary of Terms
Hypo-allergenic: Designed to reduce or minimize the possibility of an allergic response; containing few or no potentially irritating substances
Anti-microbial:  Capable of destroying or inhibiting the growth of microorganisms
Micro-organisms:  Any living organism that is too small for a human with an unaided eye, e.g., bacteria, fungus, dust mites, etc. 
While, by definition, our memory foam products are designed to minimize the possibility of an allergic reaction, if you have a pre-existing sensitivity to foam and foam products you may experience a reaction.  While this condition is rare we do recommend that anyone with this condition carefully consider your purchase.

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Why does my new memory foam product have an odor?
Memory foam may have a slight odor that remains from the manufacturing process. This odor, often referred to as a “fresh foam smell” is normal and completely harmless, and will dissipate within a few days. Both memory foam and conventional foam are used in products you come in contact with every day in upholstered furniture, vehicles, office furniture, etc.  The “new car smell” is attributed to the foam used in the seats.  All memory foam materials have this smell when first opened – especially if they have been in an air-tight plastic container from the time they were manufactured. 

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Can I put a memory foam product in the washing machine to clean it or dryer to dry it?
Memory foam is not machine-washable or machine-dryable.  It should be spot cleaned with a damp cloth and mild, clear soap when necessary.  Let air dry completely before covering with pillow or bed linens/sheets.  Be sure to follow manufacturers care instructions since you may void your warranty if not followed.

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Why does memory foam turn yellow as it ages?
All memory foam oxidizes, and turns yellow as it ages. (It’s like a penny that becomes darker over time.) This is a completely natural process that memory foam goes through and in no way impairs the comfort or durability of the memory foam.
It is important to note that not all memory foam products on the market are open cell, so be sure to buy open-cell memory foam that is American-made.

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Why would I buy a memory foam mattress topper?
Mattress toppers are a fantastic, economical addition to your bedroom.  Mattress toppers improve the comfort of your inner spring mattress, add years to the life of your mattress and is far less expensive than replacing your mattress.  They come in varying thicknesses – so be sure to get the perfect complement for your bed!

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How long should it take for my new memory foam mattress or mattress topper to be 100% expanded and ready for use?  Do I have to wait – or do anything to the product – before I can sleep on it?
Mattress Toppers:  Mattress toppers are very tightly packed for shipping purposes.  You will want to allow 48 – 72 hours for the product to return to its original size and shape prior to use.  (To maximize memory foam expansion, remove this product from its packaging within 72 hours of receipt, and follow instructions provided carefully.)
Mattresses:  Like mattress toppers (noted above), mattresses should be opened from their packaging as soon as possible after (i.e., within 72 hours of) receipt, and then allowed 48-72 hours to resume their size and shape.  Be sure to follow instructions carefully.

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When I add a memory foam topper to my existing mattress will I need to buy new sheets, and if so, where can I find sheets that will fit the new depth?
When adding depth to any mattress it may (or may not) require changes to your linens.  Many of the newer bed linens include a deep (up to 27”) fitted bottom sheet. These are ideal for today’s deep mattresses and the added depth of mattress toppers.  Sheets that fit beds of all sizes can be found in most stores that carry bed linens.

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Is it more difficult to change positions on a memory foam mattress or mattress topper (vs. a conventional mattress)?
No.  You should be able to move freely and comfortably on your memory foam product.

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How long will it take for me to get used to a Sleep Innovations memory foam mattress or mattress topper?
Some people are completely comfortable on their new memory foam sleeping surface from the very first moment.  People who have been sleeping on a hard surface may need some time to adjust to the remarkable amount of support and unique pressure-relieving feel of this product (some call it a “floating” or “light” feeling).  For those who find it takes time to adjust, it can take anywhere from 2-4 weeks to fully feel the bliss!

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How can I gauge the firmness of the mattress?
Memory foam mattresses are typically comprised of layers – some of which are “base foam” and some of which are “memory foam.”  The firmness and stability of the mattress is provided primarily by the base layer.  The cushioning is provided more by the “memory foam” layer, so each mattress carries a unique level of firmness and comfort that depends upon the blend of these layers of foam.

^ Back to top What foundation should I use under a memory foam mattress?
Memory foam mattresses can be used on a traditional box spring, a well ventilated platform bed, or slatted frame (no more than 6” apart).  They are not made for adjustable beds, sofa beds, Murphy beds or any other foundation that will bend the product.  Memory foam mattresses are not designed to be used directly on the floor.

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How should I store a memory foam mattress topper or mattress?
Mattress Toppers:  Can be carefully folded in fourths or rolled, covered with a fabric or plastic material to keep the foam clean and stored on a flat dry surface in a dry area. Do not store with any substance piled on top of the foam topper.
Mattresses:  Should be covered with a fabric or plastic material to keep the foam clean and stored standing up on end or lying flat in a dry area. Do not fold and do not put anything on top of the mattress while it is in storage.

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How are mattresses delivered from Sleep Innovations?  Can I get “white glove” service?
You can purchase our mattresses in-store or on-line. 
In-Store: Each mattress is compressed into a box that fits inside most cars.  The weight varies by size.
On-Line: We will ship the mattress to your home via UPS in boxes that are 23”x23”x40”.  Again, weight varies by size.
“White Glove Service”:  Unfortunately, “white glove” service is not available.

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Can I buy covers for a mattress topper or pillow directly from Sleep Innovations?
No.  We do not sell covers.  Check with your local retailer or on the internet for replacement covers.

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Can I buy any products directly from Sleep Innovations?
No.  All our products are sold through major retailers and online e-tailors.

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How do I contact Sleep Innovations?
Our Consumer Call Center Agents are available Monday – Friday 9:30AM – 6:30PM EST to answer your questions.  Our toll free number is 1-888-999-0499.  If you call after hours, please leave a voice mail message and we will return your call within 48 hours.  You can, also, email us at customerservice@sleepinnovations.com.

What does a Sleep Innovations product warranty cover?
Sleep Innovations, Inc. warrants that the fabric cover and foam material in our products will be free from defects in material and workmanship.  The full details of the warranty are included with each product.

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What will Sleep Innovations do if my product has a defect?
If a defect that is covered by the warranty occurs, Sleep Innovations will repair or replace (at Sleep Innovations’ option) the defective product.  If a replacement is required, Sleep Innovations reserves the right to substitute materials of equal or higher quality if the like components are not available.  Replacements are limited to once during the warranty period.  The warranty period is valid from the date of your original purchase; it does not begin again when you receive a replacement.  All warranties are null and void if the mattress cover is removed and/or laundered.  Mattress maintenance includes spot cleaning only.

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How do you get assistance with a warranty claim?
If you are considering placing a warranty service claim, please contact
Sleep Innovations at 888-999-0499 or e-mail us at: customerservice@sleepinnovations.com.

A simple claim form must be completed and submitted with a copy of the original purchase receipt for proof of purchase date or your packing slip and all law tags.  You must provide transportation or accept freight charges to and from the nearest Sleep Innovations factory for: inspection of the warranted product (if requested), return the product for repair, or replacement of the product. Products had to be purchased at a valid retailer (not through a third party or closeout sale).  Products are not replaced outside the continental US and Canada.

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What number should I call with questions? Our Consumer Call Center Agents are available Monday – Friday 9:30AM – 6:30PM EST to answer your questions.  Our toll free number is 1-888-999-0499.  If you call after hours, please leave a voice mail message and we will return your call within 48 hours.  You can, also, email us at customerservice@sleepinnovations.com

Where can I find information on Product Notices? You can find updated information on our Product Notices Page.

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