March 28th 2017

What foundation should I use under a memory foam mattress?

Your mattress is specifically designed for use with your current or a new box spring or a well ventilated platform foundation. We do not recommend placing your mattress directly on the floor or any other flat solid surface.

Can I buy covers for a mattress topper or pillow directly from Sleep Innovations®?

At this time we do not sell replacement covers but due to overwhelming request we are considering the idea.

Should the contoured side of a mattress topper be facing up or down?

It’s your choice! The contoured side gives you lighter cradling comfort. Try both sides, and choose the one that feels best to you. Both sides provide a balance of comfort and support, and will relieve the painful pressure points that often cause tossing and turning.

Imagine lying on a mattress that responds to your body weight and shape by filling in the gaps along the contour of your back to gently support you any way you sleep. Memory foam mattresses do just that.

Why settle for an ordinary inner spring mattress when you can sleep on a memory foam mattress?

Our memory foam products are proven to evenly distribute your body weight for gentle all night comfort and support – helping you to toss and turn less, sleep more deeply and wake up feeling refreshed.

Every quality memory foam product is inherently supportive, no matter how firm or soft it feels. Memory foam products are designed to respond to your particular body weight and shape with a customized balance of support and comfort.

If you get too warm while sleeping, look for memory foam infused with cooling gel – typically called gel-memory foam – to help you stay cooler all night long. Cooling gel is a recent advancement in memory foam sleep technology that provides the optimal sleep temperature without sacrificing comfort or support.

Our products are safety sealed, compressed, and shipped in a box to your doorstep, guaranteed to unpack completely in a short time.

Sleep Innovations® manufactures 100% of its memory foam in the United States for comfort you can count on and quality you can trust. Domestic production allows us to ensure that the highest quality goes into every product.

It is important to know that many memory foam products are imported, and often do not meet the safe, strict quality, and safety guidelines met by all Sleep Innovations® products. We ensure that every item meets the standard of California Bureau of Home Furnishing Technical Bulletin (TB) 117, the highest safety standard in the US.

While many people feel comfortable right away on their new memory foam product, others may need a few weeks to appreciate the comfort and support of pressure-relieving memory foam. That is especially true if you are used to sleeping on a hard surface. Give your new memory foam mattress, topper, or pillow a little time and we are confident you will experience a better night’s sleep.

Memory foam is naturally sensitive to temperature changes - that helps it respond effectively to your body’s contours. If you purchased your memory foam product during colder months, you may want to give it time to reach room temperature before using it.

Sleep Innovations® memory foam is made with our latest foam innovations, so all of our memory foam products have an “open cell” design to encourage air flow and dissipate heat to ensure your optimal sleep temperature. Sleep Innovations® products are temperature neutral or even specifically designed to feel cool to the touch.

Yes, using an electric blanket or heated mattress pad will not negatively impact your memory foam in any way.

For convenient transport and protection, your new memory foam product comes to you compressed and safety-sealed. Please read the easy unpacking instructions before removing the product from the package.

Mattresses:

Our mattresses are very tightly packed for shipping purposes. They unfold before your eyes and can be used within minutes. Allow time for your mattress to recover naturally to its original shape. It may take up to 48 hours for your mattress to fully expand, but you may sleep on your mattress during this process. Be sure to follow the easy unpacking instructions carefully when setting up your mattress.

Mattress Toppers:

Mattress toppers are also very tightly packed for shipping purposes.They start unfolding immediately and take approximately one hour to be ready to use. It may take up to 48 hours for your mattress topper to fully expand, but you may sleep on your mattress topper during this process. DO NOT use anything to help the mattress expand.

Your mattress is specifically designed for use with your current or a new box spring or a well ventilated platform foundation. We do not recommend placing your mattress directly on the floor or any other flat solid surface.

You may notice a slight “new” smell when you first unpack your new memory foam product. The smell is completely harmless and will disappear in a short period of time. Giving your memory foam product time to air out will help. Additionally, a light spray from an odor neutralizer will help dissipate the odor.

When adding depth to any mattress it may or may not require changes to your linens. Many of the newer bed linens include a deep (up to 27”) fitted bottom sheet. These are more than adequate for the added depth of a mattress topper. Sheets that fit beds of all sizes can be found in most stores that carry bed linens.

Your mattress is specifically designed for use with your current or a new box spring or a well ventilated platform foundation. We do not recommend placing your mattress directly on the floor or any other flat solid surface.

Yes, you may trim your mattress topper. Cutting your topper will not damage or affect its performance, however, it will void your warranty. If you choose to cut your memory foam mattress topper, we recommend the use of a sharp knife or an electric knife.
All of Sleep Innovations® polyurethane foam products are manufactured free of known toxins. Our memory foam contains no formaldehyde, no PBDEs, and no chlorofluorocarbons (CFCs). Every product is clinically tested and has passed strict regulation requirements. Because of this, we are able to sell our products with confidence. You can view the Innocor/Sleep Innovations® certificate from CertiPur-Us by clicking here.

Though memory foam is naturally resistant to dust mites and is naturally hypoallergenic, Sleep Innovations®’ memory foam products are also specially treated with an anti-microbial finish to prevent the growth of mold and mildew.

Even though our memory foam is designed to minimize the possibility of an allergic reaction, if you have a pre-existing sensitivity to foam you may experience a reaction. Though this is rare, we do recommend that anyone with this condition carefully consider their purchase.

Memory foam is not machine-washable or machine-dryable. It should be spot cleaned with a damp cloth and mild, clear soap when necessary. Let air dry completely before covering with pillow or bed linens/sheets. Be sure to follow the full care instructions on the product’s label. You may void your warranty if ignored.

As memory foam ages, it may change color slightly due to natural oxidation. This is completely normal and does not indicate a problem or a loss of comfort or performance.

There is no need to flip your memory foam mattress. For best performance, we do recommend occasional turning (flat rotation).

It's not possible to put your memory foam mattress back in its original box, but it can be moved like any other mattress.

You can purchase our mattresses online. Each mattress is compressed into a box for delivery to your doorstep or convenient transportation in most cars. The weight varies by size, but a queen sized mattress will weigh about 90lbs in a box with dimensions of 23”x23”x40”. “White glove” service is not available given the convenience of the box package and setup.

No. All of our products are sold through select major retailers and online merchants.

At this time we do not sell replacement covers but due to overwhelming request we are considering the idea.

Please refer to your selected retailer’s return policy for trial period details.

Sleep Innovations® warrants that the fabric cover and foam material in our products will be free from defects in material and workmanship. The full details of the warranty are included with each product.

If a defect that is covered by the warranty occurs, Sleep Innovations® will repair or replace (at Sleep Innovations® option) the defective product. If a replacement is required, Sleep Innovations® reserves the right to substitute materials of equal or higher quality if the like components are not available. Replacements are limited to once during the warranty period. The warranty period is valid from the date of your original purchase; it does not begin again when you receive a replacement. All warranties are null and void if the mattress cover is removed and/or laundered. Mattress maintenance includes spot cleaning only.

If you are considering placing a warranty service claim, please contact Sleep Innovations® at 1-888-999-0499 or e-mail us at: customerservice@sleepinnovations.com. A simple claim form must be completed and submitted with a copy of the original purchase receipt that includes proof of purchase date or with your packing slip and all law tags. You must provide transportation or accept freight charges to and from the nearest Sleep Innovations® factory for: inspection of the warranted product (if requested), return the product for repair, or replacement of the product. Products had to be purchased at a valid retailer (not through a third party or closeout sale). Products are not replaced outside the continental US and Canada.

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1-888-999-0499

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support@sleepinnovations.com

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187 Route 36 Suite 101, West Long Branch, NJ 07764

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