Warranty Details
Check out the below booklet for information on your mattress, FAQs, and our limited warranty.
If you need to reach out, please contact us at 1-888-999-0499 or customercare@sleepinnovations.com, M-F 9:30 a.m. – 5:30 p.m. ET.
Thank you for choosing Sleep Innovations.
For nearly 30 years, we've had one simple mission: helping people sleep better. We believe comfort shouldn't be complicated or costly, so we prioritize high quality materials you can count on. Welcome to the shortcut to great sleep.
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Frequently Asked Questions
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Take the compressed mattress out of the box and remove the outer plastic layer. Place the mattress onto your bed foundation and carefully cut the inner plastic sleeve. Be extra careful not to cut the cover. It will start to expand immediately.
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Your mattress will return to its original shape in minutes. It may take up to 48 hours for mattress to fully expand, but you can use it as soon as it looks comfortable!
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You may notice a slight “new” smell when you first unpack your foam product. It is completely harmless and will disappear quickly. This comes from vacuum-sealing and packing our products, which is done for your protection. Give it some time to air out in a well-ventilated area for the fastest recovery time.
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Your mattress should be used with a supportive foundation system (platform bed, slatted frame with horizontal center supports and/or a box spring). A Queen, King or California King frame must have a rigid bridge bar with at least 5 support legs or 5 equally spaced hardwood cross-slats with a supporting center leg. The cross slats must be at least 3 inches wide and no more than 4 inches apart.
Inadequate bases include, but are not limited to the floor, plywood, bunkie boards, and plastic liners. If used on a faulty foundation system, or on the floor, resulting in damage to the mattress, the limited warranty will be void.